FORMER AMAZON CUSTOMER REP ANSWERS QUESTIONS -- or at least those that can be answered without violating his NDA (non-disclosure agreement) with Amazon.Len Edgerly, at The Kindle Chronicles podcast for this week (Link: bit.ly/tkc162 ), mentions that Nick Todd pointed him to an interesting reddit message thread led by a former Amazon Kindle customer support agent, whose screen name there is Grim_Wreeper. :-)
Kindle-Edition subscribers can click on the links to read the message thread, as this is the mobile-device version link. HOWEVER, once you arrive at the site, press the bottom row "Aa" text-key to change from "actual size" to Zoom 150%.
If you'd rather type in the URL, it's
bit.ly/mgrimwreeper
(No "http://" portion required or wanted, and the opening or first 'm' stands for the 'mobile' version of the page -- computer users can leave the opening 'm' off to get the regular web version.)
The reading should be pretty smooth on the Kindle (UK: K3), except that there are now hundreds of comments and the page takes awhile to load, so wait until the spinning activity-wheel at the top-left corner of the Kindle stops.
CAUTION - Don't click on the up/down arrows at the left of each Question/Answer unless you want to cast a vote, as those are VOTE UP or DOWN buttons that go with each question and answer -- similar to what's done with YouTube and other web-forum comment areas. However, you can correct your vote in either direction.
It's definitely an interesting message thread.
My favorite so far (I have a lot more to go) is when a commenter asks why there is a separate Kindle Support number, and Grim Wreeper replies that those reps are more technically aware and receive separate training that lasts about 3 weeks -- and that it's 24/7/365 support and that right after Christmas:
"I got asked "why is the colour not working?" soooo many times."
(So now we know, Grim Wreeper has a British background!)
Go check it out while it's still there, because now that Len and I are calling attention to it, it might not last, but I hope it does.
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