Kindle Customer Support Questions Answered

FORMER AMAZON CUSTOMER REP ANSWERS QUESTIONS -- or at least those that can be answered without violating his NDA (non-disclosure agreement) with Amazon.

Len Edgerly, at The Kindle Chronicles podcast for this week (Link: bit.ly/tkc162 ), mentions that Nick Todd pointed him to an interesting reddit message thread led by a former Amazon Kindle customer support agent, whose screen name there is Grim_Wreeper. :-)

  Kindle-Edition subscribers can click on the links to read the message thread, as this is the mobile-device version link.  HOWEVER, once you arrive at the site, press the bottom row "Aa" text-key to change from "actual size" to Zoom 150%.

  If you'd rather type in the URL, it's
        bit.ly/mgrimwreeper

  (No "http://" portion required or wanted, and the opening or first 'm' stands for the 'mobile' version of the page -- computer users can leave the opening 'm' off to get the regular web version.)

  The reading should be pretty smooth on the Kindle (UK: K3), except that there are now hundreds of comments and the page takes awhile to load, so wait until the spinning activity-wheel at the top-left corner of the Kindle stops.

CAUTION - Don't click on the up/down arrows at the left of each Question/Answer unless you want to cast a vote, as those are VOTE UP or DOWN buttons that go with each question and answer -- similar to what's done with YouTube and other web-forum comment areas.  However, you can correct your vote in either direction.

It's definitely an interesting message thread.

My favorite so far (I have a lot more to go) is when a commenter asks why there is a separate Kindle Support number, and Grim Wreeper replies that those reps are more technically aware and receive separate training that lasts about 3 weeks -- and that it's 24/7/365 support and that right after Christmas:

"I got asked "why is the colour not working?" soooo many times."

(So now we know, Grim Wreeper has a British background!)

Go check it out while it's still there, because now that Len and I are calling attention to it, it might not last, but I hope it does.

---

For daily free ebooks, check the following links:

Temporarily-free books - Non-classics USA: by:    Publication Date   Late-listed    Bestselling   High-ratings UK: PubDate   Popular What is 3G? and "WiFi"?       Battery Care Highly-rated under $1,  Newest: $1-$2, $2-$3

Most Popular Free K-Books U.S. & Int'l (NOT UK):    Top 100 free UK-Only:    Top 100 free USEFUL for your Kindle (U.S. only, currently):   99c Notepad 1.1,   99c Calculator,   99c Calendar,   99c Converter

Kindle 3's   (UK: Kindle 3's)   K3 Special ($114)   K3-3G Special ($139)   DX Graphite